Terms & Conditions

1. Introduction

Welcome to Bonvo. These Terms & Conditions (“Terms”) govern your use of our website (bonvouae.com) and services managed by Bonvo (“we,” “us,” or “our”). By accessing or using our platform, you agree to abide by these Terms. Please read them carefully before proceeding.

2. Acceptance of Terms

By using our website or services, you confirm that:

• You are legally capable of entering into binding contracts;
• You will use Bonvo in compliance with applicable laws, regulations, and these Terms;
• You are responsible for all activities conducted under your account.

3. Services Overview

Bonvo provides digital tools to explore and book experiences—including but not limited to tours, tickets, accommodations, transportation, or events (collectively, “Services”). Details, pricing, and availability are outlined on our platform.

4. Account Registration & Security

• You may need to create an account to access certain services.
• Provide accurate and up-to-date information during registration.
• Keep your login credentials secure. You are solely responsible for all activity under your account, whether authorized by you or not.
• Immediately inform us of any unauthorized or suspicious account access.

5. Booking, Payment & Pricing

• All bookings are subject to availability and must be confirmed by us.
• Pricing is displayed in AED unless otherwise stated and may include taxes or additional charges.
• Accepted payment methods are specified at checkout.
• You must provide accurate billing information. We reserve the right to refuse or cancel bookings suspected of having fraudulent payment details.

6. Cancellation & Refund Policy

• Specific cancellation and refund terms vary by service and are displayed during booking.
• Some bookings may be non-refundable or subject to cancellation fees.
• Refunds, if applicable, will be processed through the original payment method and may take 5–14 business days.

7. Changes & Cancellations by Bonvo or Providers

We or our service providers may occasionally reschedule, modify, or cancel bookings due to unforeseen circumstances (e.g., force majeure). You will be notified promptly and offered alternatives or refunds as applicable.

8. User Conduct

By using Bonvo, you agree not to:

• Violate any applicable legal or regulatory provisions;
• Misrepresent your identity or information;
• Use Bonvo for fraudulent or unlawful activity;
• Impersonate others or mislead other users;
• Interfere with the platform’s functioning, e.g., through bots or unauthorized scraping;
• Upload content that is illegal, harmful, or offensive.

9. Intellectual Property

All content on the Bonvo platform—including text, graphics, logos, trademarks, and software—is our property or used under license. You may not reproduce, distribute, or exploit this content without our express written permission.

10. Third-Party Links & Services

Bonvo may include links to third-party websites or services. We are not responsible for the content or policies of those external platforms. Your interactions with them are solely between you and the provider.

11. Disclaimers

No Warranty: Bonvo provides services “as is” and “as available.” We do not guarantee uninterrupted or error-free service.

Limitation of Liability: To the maximum extent allowed by law, Bonvo (and its affiliates, staff, partners) will not be liable for indirect, consequential, incidental damages—this includes but is not limited to losses related to use, data, revenue, or goodwill.

12. Indemnification

You agree to defend, indemnify, and hold harmless Bonvo and its representatives from any claims, damages, losses, liabilities, costs, or expenses arising from your offenses, negligence, misuse, or violation of these Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, notably the laws applicable in Sharjah. Disputes should first be addressed through our customer support via email or contact form. If not resolved amicably, disputes will be adjudicated in the competent courts of Sharjah, UAE.

14. Updates to These Terms

We may update these Terms at our sole discretion. Updates will be effective upon posting to our website. Continued use of the platform after such modifications means you accept the updated Terms. We recommend reviewing the Terms periodically for any changes.

15. Contact Us

For questions or concerns related to these Terms, please reach out to our customer support team at info@bonvouae.com or via our website’s contact page.